Refund Policy

We offer refunds under the following circumstances:

• Service Delivery Issue: If the service is not delivered as promised due to an error on our end.
• Technical Issues: If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe.
• Early Subscription Cancellation: If you cancel your subscription within the refund period outlined below.
• Duplicate Charges: If your account was charged multiple times for the same service or credit pack.

• Request Deadline: Refund requests must be made within 5 days of the payment date. Requests made after this period will not be eligible for a refund.
• Credit Usage: Refunds will be adjusted based on the portion of credits already used. For example, if you've used 30% of your purchased credits, you may receive a refund for the remaining 70%, subject to our approval.

Refunds will not be granted under the following conditions:

• Change of Mind: If you change your mind after purchasing a subscription or credit package.
• Unused Service: If you fail to use the service or purchased credits during the subscription period.
• Third-Party Issues: If the issue is caused by third-party software or tools not affiliated with our platform.
• User Error: If the issue is a result of user error or misunderstanding of how the service works.
• Terms Violation: If your account has been suspended or terminated due to a violation of our Terms and Conditions.

To request a refund, please follow these steps:

1. Contact Support: Email our support team at drawviva@gmail.com.
2. Provide Details: Include your payment receipt, order ID, and a detailed explanation of the issue you're experiencing.
3. Review Period: Our team will review your request and respond within 3-5 business days.
4. Refund Processing: If your request is approved, the refund will be processed to your original payment method within 7-10 business days.

• Service Changes: If we make significant changes to our service that materially affect your ability to use what you purchased, we may offer prorated refunds or credit extensions on a case-by-case basis.
• Extended Service Outages: For prolonged service outages (24+ hours), we may offer compensation in the form of additional credits or extended subscription periods instead of monetary refunds.